Terms and Conditions

1. Introduction

Welcome to Benjamin Home Services, where we offer professional carpet cleaning, upholstery cleaning, area rug cleaning, air duct cleaning, and dryer vent cleaning services. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2. Services Provided

Our company provides the following services:

  • Carpet Cleaning
  • Upholstery Cleaning
  • Area Rug Cleaning
  • Air Duct Cleaning
  • Dryer Vent Cleaning

We reserve the right to modify or discontinue any service at our discretion.

3. Scheduling and Cancellations

  • Scheduling: Appointments are scheduled based on availability. We will confirm your appointment via email or phone.
  • Cancellations: To cancel or reschedule an appointment, please contact us at least 24 hours in advance. Failure to provide adequate notice may result in a cancellation fee.

4. Payment Terms

  • Payment Methods: We accept various forms of payment including credit/debit cards and cash. Payment is due upon completion of services unless otherwise agreed upon.
  • Fees: Additional fees may apply for services outside of standard offerings or for excessive cleaning needs.

5. Service Guarantees

  • Satisfaction Guarantee: We strive to ensure that you are satisfied with our services. If you are not satisfied, please contact us within 48 hours so that we may address your concerns.
  • Liability: Our liability for any damages arising from our services is limited to the amount paid for the service.

6. Text Message Communications

We use text messaging to communicate with you about your service. Normal messaging rates may apply, and the frequency of messages may vary. Mobile carriers are not liable for delayed or undelivered messages. By using our services, you consent to receive text messages related to your service. Please note the following:

  • Normal Messaging Rates: Normal messaging rates apply, and the frequency of messages may vary. Mobile carriers are not liable for delayed or undelivered messages.
  • Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your text message originator opt-in data and consent will not be shared with any third parties.
  • Opt-Out: You may opt out of text messaging at any time by replying with “STOP” to any message or contacting us at benjaminhomeservicesca@gmail.com. This will end communications from that particular phone number. However, you may continue to receive service-related and other non-marketing text messages from other phone numbers managed by Benjamin Home Services. You may opt out of those messages in a similar manner.

7. Marketing Communications

  • Email Opt-Out: You may opt out of marketing-related emails by following the unsubscribe instructions at the bottom of the email or by contacting us at benjaminhomeservicesca@gmail.com. You may continue to receive service-related and other non-marketing emails.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Limitation of Liability

To the fullest extent permitted by law, Benjamin Home Services will not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website.

10. Changes to Terms

We may update these terms and conditions from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Los Angeles, CA. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Los Angeles, CA.

12. Sharing of Information

We value your privacy and will not share your mobile information with third parties or affiliates for marketing or promotional purposes. Any information we collect, including text messaging originator opt-in data and consent, will not be shared with third parties.

We may share your information in the following situations:

  • With service providers who assist us in delivering our services (e.g., payment processors)
  • As required by law or to comply with legal obligations

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

13. Contact Us

For any questions or concerns regarding these terms and conditions, please contact us at:

Benjamin Home Services
Email: benjaminhomeservicesca@gmail.com
Phone: (818) 696-5366

Thank you for choosing Benjamin Home Services. We look forward to serving you!